24 Hour Line

Thank you for your interest in volunteering with the Crisis Prevention, Intervention and Information Centre for Northern BC. This information is designed to address any questions you might have about being a crisis worker with the Crisis Centre for Northern BC. Having read the information, please complete your application form and drop off, mail, or fax it to the Centre at 1600 3rd Avenue, on the 5th floor. You can also contact us by email.

Prior to training, the Program Coordinator will phone you to arrange an initial interview, which will take approximately half an hour.

Please do not hesitate to call or email for clarification during any part of the application process.We look forward to meeting you.

What We Provide

You will be trained to be a Crisis Worker. Our training program is offered approximately three times a year. Each training program is about 60 hours in duration. Our training program will teach crisis intervention theory and communication skills which will enable you to handle every type of call that comes in on the lines.  In addition you will attend workshops on Suicide Prevention & Intervention, Mental Health, Loss & Grief.

The communication skills are invaluable in your interaction with friends and family. You will be given a working knowledge of various community resources and agencies. You will have these resources at your finger tips for helping the caller as well as furthering your own interests.Enhanced training consists of workshops providing in-depth understanding and knowledge of the dynamics of specific problem areas encountered on the lines. Examples would include Addictions and Violence in Relationships.Having successfully completed this training, you will be actively volunteering on the phone lines doing one three to four hour shift per week. A staff member is available, either in the office or by phone, at all times to provide volunteer support.

Volunteer Job Description

As a Crisis Worker you will be answering a wide variety of calls ranging from requests for information, to calls from people in extreme distress. Approximately 30% of calls are from people in crisis. The communication skills learned in training will enable you to deal with all situations. It is important to understand that only a small percentage of our calls represent a life threatening or emergency situation, and there is always staff support available for these calls. Primarily, you will be receiving calls from people who, for a variety of reasons, may feel overwhelmed by their life situation and simply need to talk. When a person in crisis calls, the first goal of a crisis worker is to give unconditional acceptance and non-judgmental responses, thereby establishing a trusting relationship with the caller. Once the caller has a clear view of the problem, possible options and their consequences are explored. When the caller has decided what action is the most desirable, and is comfortable with initiating the decision, the call may end.The responsibility for decisions always remains with the caller. Crisis workers are not there to give advice.

Our Expectation of Volunteers

The majority of the people answering the phone at the Crisis Centre for Northern BC are volunteers. Our volunteers are both male and female with varying backgrounds and levels of education. The amount of formal education is not a criterion in our decision for choosing people to train. The skills and aptitudes we require are acquired by day-to-day living.

The most important quality we look for is an authentic concern for people and the problems that they encounter in life. We request that the volunteer show respect for our callers and the decisions that they make about their lives. As a crisis worker you may encounter subjects that you feel strongly about. We do not ask you to relinquish your values, but to look at all sides without judgement. Unconditional acceptance is the foundation of our approach as crisis workers.

Professional Conduct

We need people with a professional attitude. As a phone-line volunteer you will have access to confidential information. The guiding premise for the Crisis Centre for Northern BC is confidential service. We expect you to maintain the highest standard of discretion when you are outside the centre.


You will be required to successfully complete our sixty hour training program. Upon graduation we ask that you be involved with the Crisis Centre for Northern BC for a minimum of 12 months and actively fill one three to four hour shift per week.  

We require all volunteers to be stable, mature people, able to communicate with others in an understanding, empathic way. It is necessary for volunteers to be on top of any personal problems that they might have, as the callers frequently attempt to utilize some of the volunteers' strength and stability in order to get through a crisis period. Our program is not one of therapy for crisis workers, and anyone joining for this reason is urged to reconsider.

What Happens Now?

Having read through this information we hope you have a clear view of what is involved in becoming a volunteer with the Crisis Prevention, Intervention and Information Centre for Northern BC.

You may decide that it is not for you. We respect your decision and hope that you may be able to help the Crisis Centre for Northern BC in other ways, for example by reminding your friends of our existence and making our work known to the community.However, we hope you are willing to accept the opportunity to take part in an exciting, challenging program, and choose to seek involvement as a crisis worker.If you are interested in volunteering for the 24 Hour Crisis Line, please stop off at the Centre and pick up an application, or download a copy here. Prior to training, staff will be in touch by phone or email to arrange an interview. Notice of upcoming training can be found here.Thank you for spending this time with us.We look forward to seeing you at the Centre.


Business Line:  250-564-5736

Sandra Boulianne, Executive Director:  250-564-9658

Email:  executive.director@crisis-centre.ca

Jay Khatra, Program Coordinator:  250-564-9312

Email:  program.coordinator@crisis-centre.ca

Fax: 250-563-0815

Crisis Prevention, Intervention and Information Centre for Northern BC
Fifth Floor, 1600 3rd Avenue
Prince George, BC
V2L 3G6

AASLogo_cropped.png  Accredited by American Association of Suicidology.